Unified Collaboration

Challenges in collaboration and operation that enterprises face today 

When employees are increasingly mobile and distributed with more and more cross-departmental and cross-organizational cooperation and procedures, it becomes a major challenge for an enterprise to increase collaboration efficiency and enhance communication experience. 

Internet applications like social networks, blogs and instant messaging are in extensive use today. It has become a challenge for enterprises to utilize social software to establish a new business model. 

Development trend of enterprise collaboration mode 

Most jobs in enterprise collaboration are jointly completed by personnel from multiple parties. The traditional tools of collaboration, e.g. files and email, have been gradually replaced by audio, video, instant messaging, social networks and other instant communication tools. The development trend of enterprise collaboration models is as follows:

 

 

Unified collaboration solutions 

Unified collaboration solution is a portfolio solution, including IP communication (voice), customer service center, HD videoconference, network meeting, instant communication, social software and mobile applications. Various products are integrated together via interfaces. For instance, it is possible to dial voice calls or initiate a videoconference during instant communications. Please see the following Figure for the unified collaboration solution:

 

A unified collaboration solution brings the following benefits: improvement in the experience and effects of communications through real-time text messages, audio or videos; rapid establishment of a virtual project team whose members can make decisions rapidly wherever they are; improvement in responses through instant communications with the sales or technical experts; enablement of cross-border communications and collaboration.

 

Conclusions 

Unified collaboration brings sound investment returns to an enterprise in terms of operation, work efficiency and business strategy. Unified collaboration can be started with any product. Subsequent products can be integrated into the same architecture if this architecture remains uniform and provides corresponding interfaces.