Procedure Management

Business requirements 

With the rapid development of IT construction in enterprises, establishing an IT system in line with its business requirements has become a top priority of clients. From the perspective of leadership, IT development trends and decision making needs to conform to business strategies so as to improve the general efficiency of IT systems. From the perspective of execution, the management of routine operation and maintenance work plan, the performance evaluation of each employee, the analysis of IT management ability and trend, service level warranties as well as operation and maintenance work efficiency all impose practical requirements on IT service management.

 

Target clients 

All medium and large-size enterprises whose businesses depend on IT technologies and services, including: 

Various types of banks and financial institutions 

Operators and various types of value-added service providers

Energy sector, communication and transportation sector, governments and various types of public institutions

 

Driving force for development of procedure management 

Various types of heterogeneous IT service and asset management tools result in the lack of associations among procedures. Data is stored in a multitude of databases so that the administrators can’t get an accurate summary of data. For that reason, any change would cause new problems. Meanwhile, inaccurate configuration data also disables the management of changes. 

Configuration management may face many problems, e.g. manually inputting configuration data can hardly conform to actual configurations. Before changes are made, it is hard to identify the relationships between the modified configuration item and other configuration items, hence making it impossible to evaluate such changes’ impacts and risks on other systems. From a technical perspective, it is hard to rapidly locate the causes of problems due to lack of general business views, mutual interfaces as well as conveniently and rapidly available monitoring results. 

These realistic problems urgently require the user to integrate corporate assets, IT assets and service requests on the same platform in order to realize the interconnections between IT management procedure and configuration and asset information and consequently the effective management and utilization of asset information. Through automatic integration with the infrastructures and business monitoring and control platforms, it is possible to actively identify and rapidly locate business faults if any. By analyzing the relations between configuration items, possible impacts of changes on other systems are evaluated so as to reduce the risks of changes.

 

Summary of features of the solution

 

 

 

Investment benefits: 

IT service management enables enterprises to realize IT and business integration; 

Quantifiable procedure performance; 

Technical platform supports collective management through collective or distributive      deployment; 

Layered management model gradually enables the operation and maintenance center to conduct      end-to-end monitoring and control; 

The client can acquire greater values from existing investments, including integration of      technologies, information and personnel and improvement of work efficiency.